The Right Credit Billing Point established the consumer’s rights to dispute unauthorized transactions.
You can dossier a dilemma with Money One by fax, dispatch, bell or online.
Instructions
1. Draft a dispute letter to Finance One explaining the details surrounding your difficulty.The Correctly Credit Billing Naked truth established the consumer’s equitable to poser unauthorized transactions with the creditor. Once you cop your billing statement from Chief One, you carry 60 days to disagreement any unauthorized charges. Once a problem is filed, Central One must respond within thirty days acknowledging they enjoy received your problem. They then annex two billing cycles to resolve the poser.Bear your fame, contact ammo, balance cipher, the bigness of the charge you are disputing and the circumstances surrounding the charge. Contain a draw up of any supporting documentation such as receipts or invoices.
2. Fax your disagreement correspondence and supporting documentation to Money One at 888-435-4217.
3. Packages your dilemma letter and supporting documentation via certified mail, return receipt requested, to:
Capital One
P.O. Box 30279
Salt Lake City, UT 84130-0285
4. Call Capital One at 800-955-7070 and file your dispute with a customer service representative. If requested, forward any supporting documentation to Capital One via mail or fax.
5. Login to your online banking account on the Capital One website and initiate an online dispute. The option to dispute a charge is located under the customer service tab. If requested, forward any supporting documentation to Capital One via mail or fax.
6. Check your next billing statement to verify you are not being charged interest on unauthorized charges. If Capital One determines that the charge was indeed unauthorized, it must remove the charge, finance charges and any other fees related to the error.
7. Request copies of documents proving you are not responsible for the debt. If Capital One sides with the merchant, you can request copies of the supporting documentation. You then have a right within 10 days to write to Capital One indicating your refusal to pay the amount. Collection proceedings can then be initiated against you.
